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Thursday 15 February 2018

Special News--February 2018

Global Integration Updates
Special News--February 2018
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Global Integration Update
Common Ground for the Common Good 


Special News--February 2018
Compassion and Health
WHO Webinar and Follow-up
Dear Colleagues,

The 14 February webinar on compassion in health settings was excellent. One important take-away for us was that there are different ways to train and support 'compassion competence' and which include behavioural indicators. The presenters worked in different settings such as humanitarian emergencies, hospitals, and public health. We encourage you to listen to the archived presentations and discussions and review some of the resources mentioned.

Warm greetings,
Kelly and Michele
-----------------------

Follow-up from WHO, 19 February 2018:
The WHO Global Learning Laboratory (GLL) for Quality within the context of UHC [Universal Health Coverage] hosted its 5th Webinar featuring Compassion – the heart of quality people-centred health services, on 14th February 2018. The webinar had over 150 participants with lively and thought provoking discussion from both the panellist and participants.

For a full recording and PowerPoint presentation for this Compassion Webinar and other GLL webinars, please visit us at:
 http://www.who.int/servicedeliverysafety/areas/qhc/gll/en/index4.html

The discussion on compassion continues on the GLL platform. We hope you are able to join and share your reflections on this important area. To learn more about how you can contribute visit,  here.

Sincerely,  The GLL Team
--------------------------------
Original Announcement:
Compassion – the heart of quality people-centred health services

Global Learning Laboratory for Quality UHC Webinar  
Overview:
Compassion is central to the delivery of quality health care in low, middle-and high-income countries. It has linkages to all levels of the health system and to all stages of the continuum of care. Compassion has a critical role to play in improving the performance of health systems in the move towards UHC. Indeed, coverage needs to come hand in hand with compassion. The absence of compassion can cause clinical errors, high rates of health worker absenteeism and burnout, poor patient experience, physician disengagement and attrition. Compassionate care principles can be embedded within efforts taken by national authorities to advance quality of care at all levels. Compassion is central to efforts on building resilient health systems through the engagement of health care providers, service users, their families and communities in the design, delivery, implementation and evaluation of health services.


Such an approach can enhance the trust placed in health services and directly impacts quality of care. Compassion is one of the focus areas of the Global Learning Laboratory for Quality UHC, in addition to national quality policy and strategy and the intersection of quality and specific technical areas. The ethos behind the establishment of the GLL is rooted in a vision of compassion as an essential ingredient for quality within the UHC movement.This 90-minute webinar explores the role of compassion as a critical pillar of delivering quality people-centred health services. Perspectives and case studies from across the world are examined. Examples are shared on how compassion has been incorporated at different levels and in different types of health systems to catalyse change for achieving greater quality. Key challenges in making the case and acting for compassionate health services are explored. An interactive global discussion allows participants to share their wisdom.   

Learning Objectives:
The webinar will allow participants to:
  • Demonstrate how compassionate care can transform health service delivery and lead to improved patient health outcomes;
  • Explore the role of compassion amongst health workers and between health workers and the patients/communities they serve;
  • Highlight an organizational culture of compassion and its resulting effect at the frontline of service delivery;
  • Examine the linkage between compassion and national strategic direction on quality;
  • Explore existing research that underpins the delivery of compassionate care;
  • Learn about the compassion learning pod on the WHO Global Learning Laboratory for Quality UHC.

Intended audience:
Health care providers, allied health professionals, policy makers, patients and their families, administrators, community Advocates, civil society, donors
Date: 
14 February 2018,15:00 CET
Time:

Geneva, Switzerland    
15:00 CET 
Washington DC, USA     
09:00 EST 
Tokyo, Japan           
23:00 JST 
London, United Kingdom 
14:00 GMT
New Delhi, India       
19:30 IST 
Lagos, Nigeria         
15:00 WAT 
Cairo, Egypt           
16:00 EET
Register
https://who.us15.list-manage.com/track/click?u=540192c501e50b6f7f2ffe21d&id=be471ad7b8&e=6c2b114ed2

Our mailing address is:
GLL4QUHC@WHO.INT

Reproduced for this Special News Update with permission by WHO.


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Global Integration Updates
The Essential Review--December 2017
Helping the Helpers--October 2017
Everyday Heroes--August 2017
Doomsday--June 2017
Living in Global Integrity--April 2017
Connecting Across Sectors--February 2017
Peace and Security--December 2016

Global Grids--October 2016
Confronting Global Issues--August 2016
Global Citizenship--June 2016
Global Strides--April 2016
Working Together Well--February 2016

Staying Current and Navigating the News--December 2015
Transforming Our World--October 2015
Faith-Based Partners in Transformation--August 2015
Current and Crucial Resources--June 2015
Understanding the Current Global Context--April 2015
Sustainable Development--February 2015
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