Special News--February 2018

Global Integration Updates Special News--February 2018 View this email in your browser

Global Integration Update Common Ground for the Common Good  Special News--February 2018 Compassion and Health WHO Webinar and Follow-up Dear Colleagues, The 14 February webinar on compassion in health settings was excellent. One important take-away for us was that there are different ways to train and support 'compassion competence' and which include behavioural indicators. The presenters worked in different settings such as humanitarian emergencies, hospitals, and public health. We encourage you to listen to the archived presentations and discussions and review some of the resources mentioned. Warm greetings, Kelly and Michele ----------------------- Follow-up from WHO, 19 February 2018: The WHO Global Learning Laboratory (GLL) for Quality within the context of UHC [Universal Health Coverage] hosted its 5th Webinar featuring Compassion – the heart of quality people-centred health services, on 14th February 2018. The webinar had over 150 participants with lively and thought provoking discussion from both the panellist and participants. For a full recording and PowerPoint presentation for this Compassion Webinar and other GLL webinars, please visit us at:  http://www.who.int/servicedeliverysafety/areas/qhc/gll/en/index4.html The discussion on compassion continues on the GLL platform. We hope you are able to join and share your reflections on this important area. To learn more about how you can contribute visit,  here. Sincerely,  The GLL Team -------------------------------- Original Announcement: Compassion – the heart of quality people-centred health services Global Learning Laboratory for Quality UHC Webinar   Overview: Compassion is central to the delivery of quality health care in low, middle-and high-income countries. It has linkages to all levels of the health system and to all stages of the continuum of care. Compassion has a critical role to play in improving the performance of health systems in the move towards UHC. Indeed, coverage needs to come hand in hand with compassion. The absence of compassion can cause clinical errors, high rates of health worker absenteeism and burnout, poor patient experience, physician disengagement and attrition. Compassionate care principles can be embedded within efforts taken by national authorities to advance quality of care at all levels. Compassion is central to efforts on building resilient health systems through the engagement of health care providers, service users, their families and communities in the design, delivery, implementation and evaluation of health services. Such an approach can enhance the trust placed in health services and directly impacts quality of care. Compassion is one of the focus areas of the Global Learning Laboratory for Quality UHC, in addition to national quality policy and strategy and the intersection of quality and specific technical areas. The ethos behind the establishment of the GLL is rooted in a vision of compassion as an essential ingredient for quality within the UHC movement.This 90-minute webinar explores the role of compassion as a critical pillar of delivering quality people-centred health services. Perspectives and case studies from across the world are examined. Examples are shared on how compassion has been incorporated at different levels and in different types of health systems to catalyse change for achieving greater quality. Key challenges in making the case and acting for compassionate health services are explored. An interactive global discussion allows participants to share their wisdom.    Learning Objectives: The webinar will allow participants to: Demonstrate how compassionate care can transform health service delivery and lead to improved patient health outcomes; Explore the role of compassion amongst health workers and between health workers and the patients/communities they serve; Highlight an organizational culture of compassion and its resulting effect at the frontline of service delivery; Examine the linkage between compassion and national strategic direction on quality; Explore existing research that underpins the delivery of compassionate care; Learn about the compassion learning pod on the WHO Global Learning Laboratory for Quality UHC. Intended audience: Health care providers, allied health professionals, policy makers, patients and their families, administrators, community Advocates, civil society, donors Date:  14 February 2018,15:00 CET Time: Geneva, Switzerland     15:00 CET  Washington DC, USA      09:00 EST  Tokyo, Japan            23:00 JST  London, United Kingdom  14:00 GMT New Delhi, India        19:30 IST  Lagos, Nigeria          15:00 WAT  Cairo, Egypt            16:00 EET Register https://who.us15.list-manage.com/track/click?u=540192c501e50b6f7f2ffe21d&id=be471ad7b8&e=6c2b114ed2 Our mailing address is: GLL4QUHC@WHO.INT Reproduced for this Special News Update with permission by WHO. Member Care Associates MCAresources@gmail.com Member Care Associates Inc. (MCA) is a non-profit organisation working internationally from Geneva and the USA. MCA's involvement in Global Integration focuses on the wellbeing and effectiveness of personnel and their organizations in the mission, humanitarian, and development sectors as well as global mental health, all with a view towards supporting sustainable development for all people and the planet. Our services include consultation, training, research, developing resources, and publications. Global Integration is a framework for actively integrating our lives with global realities by connecting relationally and contributing relevantly on behalf of human wellbeing and the issues facing humanity, in light of our integrity and core values (e.g., ethical, humanitarian, human rights, faith-based). ***** Global Integration Updates The Essential Review--December 2017 Helping the Helpers--October 2017 Everyday Heroes--August 2017 Doomsday--June 2017 Living in Global Integrity--April 2017 Connecting Across Sectors--February 2017 Peace and Security--December 2016 Global Grids--October 2016 Confronting Global Issues--August 2016 Global Citizenship--June 2016 Global Strides--April 2016 Working Together Well--February 2016 Staying Current and Navigating the News--December 2015 Transforming Our World--October 2015 Faith-Based Partners in Transformation--August 2015 Current and Crucial Resources--June 2015 Understanding the Current Global Context--April 2015 Sustainable Development--February 2015 . The GI Updates are designed to help shape and support the emerging diversity of global integrators who as learners-practitioners are committed to the "common ground for the common good." The image at the top of the Update (global pearl) is a cover detail from our edited book, Global Member Care (volume 2): Crossing Sectors for Serving Humanity (2013). William Carey Library.

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